fbpx

✨ It’s potty time! Just a few colors remaining in the NEW Throne Toilet ✨

Throne Composting Toilets

Throne Store Policies

At Throne, we’re a small group of tiny living people, working to help you with your own journey. Our store policies cover the most frequently asked questions about our standard operating procedures.

We’re here to help, so feel free to contact us if you have questions or want to discuss a policy.

Processing Time

Our warehouse team works hard to get your order shipped to you as quickly as possible in the order it was received. If you have any special requests, you can always add them to the order comments or email us at support@thronecompostingtoilet.com.

Because we’re a small company, processing times for in-stock items typically vary between 0 and 7 days from the date you placed your order, depending on how busy we are. Items that require modifications prior to shipping can take additional time.

Transit time varies depending on the destination. Orders shipping to the PNW typically take 2-3 days in transit. Orders shipping to the East Coast typically take 6-8 days. We’ll send you a tracking number for your packages as soon as they ship so you can anticipate their arrival.

Price Protection Guarantee

We want you to feel confident buying from us. This is the “Dang! I just bought a toilet and now it’s on sale!” policy.

  • If an item you purchased drops in price or goes on sale within 30 days of the day your item ships, we are happy to honor the lower price.
  • If you have an item on backorder and the price drops or the item goes on sale while you are waiting for the backorder to arrive, we are happy to honor the lower price.
  • This policy excludes offers for any free merchandise.

Please contact us at support@tinywoodstove.com to request a price adjustment. Price adjustments must be requested within 30 days of your item shipping and within 30 days of the price change.

Shipping

We ship via FedEx Ground, UPS, and USPS from our shop in Hayden, Idaho 83835. If any of these carriers don’t service your address, please let us know in the comments on your order.

Undeliverable Packages

Please make sure your Ship-To address is correct. Carriers do not refund the shipping cost for undeliverable packages. We process returned undeliverable packages according to our return policy, and refund to your original payment method the amount paid less the actual shipping cost. If you want us to re-ship, you can contact us before your return is processed and request an invoice for the cost to re-ship, or you can place a new order after your refund is processed.

Shipping Rates

Shipping cost is calculated at checkout. We offer free shipping to the lower 48 for orders $728 USD and over.

If you are near Hayden, Idaho and would like to pick up your order in person, you can avoid the shipping charge by using the “local pickup” shipping option.  Pickup hours are by appointment only.  We’ll email you when your order is ready to coordinate pickup, or you can contact us at support@thronecompostingtoilet.com.

Damaged Shipments

In the event your items arrive damaged, we have 30 days from the shipment date to file a claim. Please inspect your packages as soon as they arrive, and if you have any damage during transport please email us before this 30-day window with a brief description and pictures of any damage.

Please do not refuse your package.  We pack our shipments in a way that is designed to protect the contents even while the box may arrive damaged on the outside.  Please receive and inspect your items, and then contact us if anything is damaged so that we can arrange for replacements as necessary.

Stolen Packages

Please ensure that the shipping address you provide is a secure place to receive your packages.  We cannot assume responsibility for packages that are stolen after they are delivered, and shipping insurance does not cover stolen packages.

If you would like us to ship your packages “signature required,” please leave us a note in your order comments or drop us a line over email before your order ships.

Canada and International Shipments

We ship to Canada direct. We do not currently ship to locations outside of North America, however, if you live overseas, you can have an order of $728 or more shipped for free to a freight forwarding company inside the Continental United States. See Forwarding Services below for details.

All international shipments are subject to customs duties and fees, which are not included in your shipping cost and will be billed separately. All prices and shipping costs are reported in US Dollars.

Shipping to Alaska and Hawaii

Our store checkout calculates our best estimate for shipping costs to Alaska and Hawaii. If you live somewhere particularly remote, especially somewhere only accessible by air, shipping may cost more than our estimate.

If you would like to place your order now and arrange for shipping later, you can use the “Ship to forwarding service” option at checkout. See Forwarding Services below for more details.

Forwarding Services

Forwarding your shipment
If you have a preferred forwarding service, we are happy to ship to them at an address within the lower 48 states. 

  • We will ship via FedEx ground or USPS to the address you provide. While we will package your order in as few boxes as possible and ensure that they all leave our warehouse on a single truck, we cannot guarantee that your order will be packaged in a single box, nor can we guarantee that all boxes will arrive to your forwarder on the same day. This may result in additional charges from your forwarding company which you will be responsible for.
  • When we receive your order with “Ship to forwarding service” as the selected shipping method, we will email you back with an estimate of the weights and dimensions of your packages. You may need this to set up your forwarding service.
  • We will wait to ship your order until you contact us to confirm how the shipping label should be addressed according to the directions given to you by the shipping forwarder. Returned or undeliverable packages are subject to our regular shipping policies.
  • You are responsible for any paperwork required by your chosen forwarding company including but not limited to BOL and customs documentation if shipping outside the US.
  • We DO NOT allow freight forwarding companies to pick up orders from our warehouse.

Forwarding to Alaska or Hawaii via Barge Service
If you have not used barge services before, we have had other customers use Alaska Marine Lines and Lynden Transport depending on what port you are nearest to. Contact the forwarding company to determine which ports they service for LTL (less than a full truckload) shipping.

The carrier will typically collect payment when you pick your items up from the port.

AML
Get a quote online
800-326-8346
amlcs@lynden.com

Lynden
Get a quote online
1-888-596-3361
information@lynden.com

Forwarding outside the US
We’ve had folks successfully use the Shipitto forwarding service for sending their order out of the US.

Note: These are not your only options for shipping forwarders. They are just a few we have had folks use in the past. 

Cancellations

You can cancel an item or an entire order for a full refund at any time before your package ships.  Just send us a note to support@thronecompostingtoilet.com and let us know what you’d like to cancel, and we’ll take care of it for you.

We are often able to process cancellations the same day, but our support staffing and workload vary, so please allow at least two business days (Monday through Friday) for us to complete your request.  If you send a request over the weekend, it may take until Monday or Tuesday before someone is available to process it.

Refunds are returned through the original payment method.

If you’d like to return an item that already shipped, please see our return policy for instructions.  If you refuse a package on delivery, the cost of shipping will not be refunded.

Return Policy

We happily accept returns of new, unused items for a refund within 365 days of the date the item was shipped to you or you picked it up at our store. Non-returnable items include used or damaged items, special order items, “scratch and dent” items, and custom-modified items.  If a non-returnable item is received, it will be discarded and no refund will be issued.

To initiate a return, please complete and submit the Return Authorization Request form. The customer is responsible for return shipping. Please pack your items carefully.

If we receive a package without a return authorization request, no refund will be issued.

Our return policy applies to new, unused items that you purchased and then decided you didn’t want or need. For refunds or replacements of items damaged in transit, see our policy on Damaged Shipments. For refunds or replacements of defective items under warranty, see our Warranty Policy. 

Gift card returns will be refunded to the original form of payment, less a 3% deduction to cover credit card processing fees.

Warranty

We want you to be happy with your Throne Composting Toilet products!

1-year non-transferable limited warranty

Throne Composting Toilet warrants that our products will be free of defects in materials or workmanship for a period of one (1) year from the date that the product left our facility. For any defects covered under this warranty, we will, at our discretion, repair or replace your item, or refund your money up to the full purchase price of the defective item.

This warranty only covers the original purchaser of the items. It does not cover malfunction due to misuse, abuse, or improper installation or maintenance; does not cover wear and tear on consumables; does not cover the cost of shipping; does not cover incidental, consequential, or indirect damages; and is limited in value to the original purchase price of the defective item.  

Privacy Policy

Tiny Supply Co LLC dba Throne Composting Toilets collects certain information from you as you interact with us via email, phone, in person, and on our website.  We want to keep your information safe, and only use your information for the purpose it was originally given.  This policy describes how we collect and use your data, and how you can ask us to remove it.

Cookies

Our website uses third-party cookies to help us understand our traffic, serve ads, and to provide you with continuity as you browse our website and return later.  If you turn off cookies on your browser, you should still be able to use the website, but it won’t remember things like the contents of your cart.

Third party cookies used on tinywoodstove.com include:

  • Google Analytics (Helps us to understand where our traffic comes from, and how people interact with our website.)
  • Google Ads (Allows us to track results from ads that we buy and display re-marketing ads to you across the internet.  You can opt out of Google Ads here.)
  • WordPress (Allows you to log in and leave comments.)
  • WooCommerce (Manages your cart and the checkout process.)
  • Affiliatewp (Helps us track referrals.)

Google Signals

This is a Google Analytics feature that collects information about website visits of signed-in Google users who have consented to the use of their Google accounts for ads personalization.  Like the Google Analytics cookie, we use this product to help us better understand our traffic.  If you’re signed into a Google account, you can check or revoke your consent for ads personalization by visiting myadcenter.google.com.  Google also offers an “opt-out” browser add-on here and suggests consumers wanting to opt out of tailored ads complete the NAI Consumer Opt-Out.

Forms

If you fill out a contact form on our website, we’ll collect information like your name, email, and details about your project.  We’ll use that information to contact you and offer assistance with your project.  We may check in with you periodically to see how your project is going.

Orders

When you place an order from our website, we collect information required to fulfill the order such as your name, phone number, email, and billing/shipping address.  We use this information to ship your order to you, provide tracking info, make sure your order arrives safely, and provide after-sale support.

We use third-party payment processors (Stripe and Paypal) and do not store any of your financial information internally.  Stripe and PayPal have their own respective privacy policies separate from ours.

Email and Other Communication

We keep copies of emails you send us and notes about phone calls and other interactions in your customer record, potentially forever.  Knowing your customer history helps us serve you better when you contact us again in the future.

Sharing or Selling Data

We do not and will never sell your data.  We do not and will never share your data with an outside organization without your explicit permission.

We share customer support resources across our small company, so people within Throne working on another project (such as the Tiny Wood Stove) have the same access to your customer record.

How to Request Deletion of Data

If you would like us to remove your data from our records, just send an email to support@thronecompostingtoilet.com with your request, and we will promptly honor your request.

Please be aware that removing all your data will mean we forget who you are, so any future interactions (emails, forms, orders) will trigger the creation of a new customer record.

“Do Not Track”

Thronecompostingtoilet.com and affiliated websites do not alter their practices when they receive a “do not track” signal from your browser.

GPDR

We do not specifically target our services to individuals in the EU, so we are not subject to the rules of the GPDR.